Privacy Policy

1. Introduction

Bottopia.ai (“we,” “us,” or “our”) provides AI-powered communication tools, voice agents, chat automation, SMS messaging, and related services. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our platform, or interact with our services.

By accessing Bottopia.ai, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We may collect the following information directly from you:

Full name

Email address

Phone number

Company information

Message content submitted through our website

Account login information

Billing and payment information (processed securely by third parties)

2.2 Information Collected Automatically

When you interact with our website or platform, we may automatically collect:

IP address

Browser type & device information

Usage data and activity logs

Referring URLs

Pages viewed & session duration

Cookies and tracking technologies

2.3 Communications & AI Interactions

If you interact with our AI agents or communication system (voice, SMS, chat), we may collect:

SMS message content

Phone call metadata (caller ID, timestamps, duration)

Voicemail recordings & call recordings (where legally permitted)

AI chat logs and session transcripts

User preferences and responses

2.4 Third-Party Integrations

If you connect Bottopia.ai with third-party CRMs, platforms, or tools (e.g., HubSpot, Salesforce, Zapier, Twilio, Vonage, etc.), we may receive associated data based on your integration settings.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services

Operate AI chat, SMS, and voice automations

Process requests and support tickets

Communicate with you about updates or service notices

Send marketing & transactional messages (with opt-out options)

Analyze usage and improve site performance

Detect and prevent security issues or fraud

Comply with legal obligations

4. SMS, Voice, and Communication Compliance

4.1 Consent

By providing your phone number, you consent to receive communications from Bottopia.ai, including SMS and voice calls.

4.2 Opt-Out

You may opt out at any time:

SMS: Reply STOP

Help: Reply HELP

Email: Click “unsubscribe”

Calling: Request removal verbally or in writing

Message & data rates may apply. Message frequency varies.

4.3 Recording Disclosure

Some calls may be recorded or transcribed for quality, training, or automation purposes—only where legally permitted. You may request non-recorded communication if your region requires explicit consent.

5. How We Share Your Information

We may share your information with:

5.1 Service Providers

Trusted partners who help us operate Bottopia.ai, such as:

Cloud hosting (Cloudflare, Supabase, AWS, etc.)

Communication carriers (Twilio, Vonage, Telnyx)

Analytics and crash-reporting tools

Payment processors

Email and SMS delivery providers

These partners only access data as needed to perform services.

5.2 Legal Requirements

We may disclose information where required by:

Laws or government requests

Court orders and investigations

To protect our rights, users, or platform security

5.3 Business Transfers

If Bottopia.ai is acquired or merges with another company, information may be transferred as part of that transaction.

6. Data Retention

We retain information for as long as necessary to:

Provide services

Meet legal or compliance requirements

Preserve business records

Support audit and security functions

You may request deletion of your data at any time (see Section 9).

7. Data Security

We use industry-standard measures to protect your data, including:

Encryption in transit (HTTPS/TLS)

Access controls and authentication

Monitoring and intrusion protection

Secure data centers

Tokenized API communications

However, no system is 100% secure.

8. Cookies & Tracking

We use cookies and similar technologies for:

Site functionality

Analytics (Google Analytics, Cloudflare Analytics)

User session management

Fraud detection

Advertising (optional)

You may disable cookies through your browser settings.

9. Your Privacy Rights

Depending on your region (GDPR, CCPA, etc.), you may have rights including:

Access your data

Correct inaccurate data

Request deletion

Opt out of communications

Object to certain processing

Port your data to another provider

To make a request, contact: [email protected]

10. International Data Transfers

Your data may be processed in the United States or other countries. We use safeguards such as Standard Contractual Clauses when required by law.

11. Children’s Privacy

Bottopia.ai is not intended for children under 13. We do not knowingly collect information from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

13. Contact Us

For privacy concerns or data requests, contact:

Bottopia.ai

Email: [email protected]

Website: https://bottopia.ai